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How We Rate
How does
M45 measure up? Don't ask us, ask our clients.
M45 Marketing Services sends
a customer satisfaction survey to our clients after
every job is completed. Our clients are very important
to us, and their feedback helps us to improve.
We have been collecting
data since we opened our doors in 2001. What follows are a few of the questions
that we've been asking since we began surveying
customers, along with their answers. How do we rate?
SERVICE
"Overall, how do you
rate the service that you received from M45 Marketing
Services on this project?" (Year 2007)
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"Your staff is wonderful to work with –
very creative and thorough! We love our new
marketing materials." |
EFFECTIVENESS
"Rate the effectiveness of your M45 contact to interpret
your requirements and produce a finished product that
met your needs." (Year 2007)
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"I
am really impressed. You folks managed to take a
hodge podge of materials and turn them into a
great package that we can use to better
communicate with our customers and market our services. I'm grateful not only for
the finished product, but for the ease of the
process to make it happen." |
UPDATES FROM M45
"Did you receive timely and appropriate updates and/or
other communications from your M45 contact on this
project?" (Year 2007)
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"It
has been a great experience working with M45
Marketing Services. We were kept very well
informed of our project progress and it was
completed in a timely manner. The efforts by all
involved are very much appreciated!" |
ON-TIME DELIVERY
"Given the elements of this project that were within the
control of M45, was the project delivered to an agreed
due date?" (Year 2007)
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"The
M45 team was always responsive, professional,
courteous, and welcomed my feedback and
continuously sought to better understand our
products and applications to make a better end
product. They also met an aggressive deadline." |
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